Collections Specialist

Cleveland, Ohio, United States | Full-time


Collections Specialist

Since 2014, Fund That Flip has challenged the status quo of slow, unreliable capital and gate-keeping into investment deals. We’ve grown into an end-to-end financial technology platform that helps entrepreneurs and investors generate wealth and make an impact in their own communities across the country. 

We are doubling down on our commitment to book performance. For our Collections Specialists, that means contacting borrowers with past due loan maturities and interest payments, working with the borrower to bring their accounts current.

What You’ll Do

As members of the Servicing team, the Collections Specialists act as the borrower’s point of contact for B2B collections of past-due monthly interest payments and processing extensions for loans past maturity. 

Your ability to remain calm under pressure and maintain a professional conversation will enable you to provide solutions to borrowers with past due accounts. You handle difficult situations and conversations with tenacity and resilience.

Tasks During a Typical Day

Each day includes an open forum meeting, where the Servicing team gathers and shares questions and barriers that have come up in their work. Peers collaborate on solutions and share precedent or past experience to guide the next steps.

You’ll be assigned to a group of cross-functional colleagues, including those from sales, servicing, & underwriting, and you’ll work on the past-due deals associated with those regions. You’ll meet frequently with that group to discuss correspondence with the borrowers.

You’ll make a massive impact on the success of our business through improving overall book performance and principal recovery. 

Required Skills, Behaviors, & Experiences

  • A “we” first attitude focused on team success
  • Strong oral and written communication skills
  • Organized and able to manage multiple tasks in parallel
  • Self-motivated with a high attention to detail
  • Takes ownership of outcomes 
  • Quick on your feet
  • Handles difficult conversations well
  • Motivated by learning and self-improvement
  • Technology proficient and adopter of change
  • Able to identify key issues and escalate or resolve with urgency
  • Minimum 6 months experience with collections is required

Preferred Experiences

  • Business or communications degree preferred
  • At least 1 year of collections experience

Who are we?

Fund That Flip is one of the fastest-growing real estate fintech companies in the U.S., with revenue and staff growth of almost 300% since 2018.

As of April 2022, we’ve originated more than $1.5 billion in funding with 99.6% of principal returned to investors, and more than 93% of our borrowers come back to fund their next deals! And we’re still challenging tradition with fast funding, unparalleled transparency, and personal service to help real estate entrepreneurs transform their neighborhoods and communities. 


Why work for us?

At Fund That Flip, we value transparency, hard work, and results. We support personal and professional growth with an entrepreneurial, tech-loving, creative, and solution-focused culture that rewards employees that push the bar higher for themselves and our company.

Our organization has team members working distributed, hybrid, or in-person at one of our offices in Cleveland, OH, or New York, NY. This role will be in-person in our Cleveland, OH office.

Glassdoor says Fund That Flip is a great place to work, and we’re proud to have earned some awards backing that up, including:

  • Inc. 5000 Fastest Growing Company 2019, 2020, 2021
  • Smart Culture Award 2018, 2022
  • Business Insider Fintech Startups to Watch 2020
  • GCP Best of Tech Awards Finalist 2021
  • Deloitte Technology Fast 500 2020
  • NorthCoast 99 Best Place to Work 2019

Plus, these awesome benefits:

  • Equity stock options for each and every team member
  • Medical, Dental, Vision, and Mental Health Benefit offerings including  FSA or HSA enrollment eligibility on day 1
  • Flexible time off
  • Traditional and Roth 401(k)
  • Quarterly and yearly bonus potential based on company performance
  • Self-defined career growth in individual contributor and management pathways

At Fund That Flip, we start everything by understanding the needs of others. We’re all unique and in this together. We’re intentional about building relationships across teams and lifting one another up to help our customers improve communities and write their success stories. 

As you consider joining our team, know that we are committed to creating extraordinary experiences by offering an equal employment opportunity throughout your entire people journey without regard to age, race, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, religion or belief, sexual orientation, or any legally protected class. 

We will provide accommodations during the entire people journey upon request. Information received relating to accommodation will be addressed confidentially.